Privacy Policy
PRIVACY POLICY
This Privacy Policy is made pursuant to the UK GDPR and applies to all Data collected through the Website https://www.wisa-sanitair.com/en/ according to the principles of legality, fairness and transparency, integrity and confidentiality (security) and Accountability.
This Privacy Policy is subject to updates that will be posted timely on the Website. This Privacy Policy and the Cookie Policy, establish the basis on which the Personal Data of the Data Subject will be processed.
The Data Controller of the Data collected from this Web Site is WISA B.V., Groothandelsweg 9, 6515 AH Nijmegen, The Netherlands mail: infonl@fluidmaster.com or dpr@fluidmaster.com. which is able to demonstrate compliance with Article 5 paragraph 1 ("responsibility") of the UK GDPR.
Personal Data
Personal Data means any information concerning an identified or identifiable natural person (Data Subject). An identifiable individual is defined as a natural person who can be identified, directly or indirectly, with particular reference to an identifier such as a name, an identification number, location data, an online identifier, one or more characteristic elements of his or her physical identity; information about the customer relationship, such as communication preferences, products of interest, and use of Fluidmaster products and services; login information such as Fluidmaster account or Preference Center username and password; and technical information, e.g, users' IP address.
Category of Personal Data Processed
Among the Personal Data processed by this Website, either independently or through third parties, are Common Data such as: Cookies, Usage Data, Contact Data including name, e-mail, phone number; login and account information including username, password and unique user ID.
Methods of Processing Personal Data
The Personal Data provided or acquired will be subject to Processing based on the principles of fairness, lawfulness, transparency and protection of confidentiality in accordance with current regulations. The Data Controller processes Users' Personal Data by adopting appropriate security measures aimed at preventing unauthorised access, disclosure, modification, or destruction of Personal Data. The Processing is carried out by means of computer and/or telematic tools, with organisational methods and logics strictly related to the indicated purposes.
Purpose of the Processing of Personal Data and Legal Basis
Personal Data may be collected autonomously by the Data Controller or through third parties. In this case, the computer systems and software procedures in charge of the operation of this Website acquire certain Personal Data of the Users, of a technical-informatics nature (e.g. IP address, type of browser used, operating system, domain name and addresses of websites from which access or exit was made, etc.), the transmission of which is inherent to the normal operation of the Internet. Such Data may be processed for the sole purpose of obtaining anonymous statistical information on the use of the site and/or to check its correct functioning and will be deleted immediately after processing.
The Data that the Data Subject chooses to voluntarily provide will be processed in accordance with the lawfulness conditions of the UK GDPR and will be processed to enable the Website to provide its services, as well as for the Purposes set out below and will be kept for as long as necessary for the fulfillment of the aforementioned Purposes.
The Purposes of the processing are:
1) Responding to inquiries and providing Information
Data will be processed for the purpose of being contacted or following up on specific requests made to the Data Controller by the Data Subject for communications of a nature relating to the Data Controller's own Services and/or Content, via e-mail messages or other communication tools such as telephone.
Legal basis: this processing is optional and based on the consent of the Data Subject, however, the provision of the Data is necessary for the pursuit of the stated purpose.
Data retention period: until consent is revoked by the Data Subject.
2) Pre-contractual information and fulfillment.
The Data will be processed in order to be contacted or to follow up on specific requests addressed to the Data Controller by the Data Subject for communications of an informative nature and/or for information about the purchase of the Services/Products of the same Data Controller, by means of e-mail messages or filling in the Contact Form and other communication tools such as telephone.
Legal basis: this processing is optional and based on the consent of the Data Subject, however, the provision of the Data is necessary for the pursuit of the stated purpose.
Data retention period: until consent is revoked by the Data Subject.
3) Newsletter
The Data will be processed for sending promotional, commercial and advertising communications and material or inherent to initiatives and events of the Data Controller, through newsletters.
Legal basis: this processing is based on the consent freely given by the Data Subject in accordance with Article 6 (1)(a) of the UK GDPR.
Data Retention Period: until consent is revoked by the Data Subject through the appropriate tool at the bottom of the newsletter or through a request to the Data Controller.
4) Statistics
The Data will be processed to perform statistical analysis on aggregated and anonymous data to analyze the behavior of the Data Subject in order to improve the products and services provided by the Data Controller as well as to meet the Data Subject's expectations.
Legal basis: this processing is based on the consent freely given by the Data Subject.
Data retention period: until consent is revoked by the Data Subject.
5) Profiling
Data will be processed for the analysis and evaluation of interests, habits, consumption choices, including the creation of profiles to be able to send personalised informative and promotional material about the Services/Products offered by the Data Controller.
Legal basis: this processing is based on the consent freely given by the Data Subject in accordance with Article 6 (1)(a) of the UK GDPR.
Data retention period: until consent is revoked by the Data Subject.
6) Marketing
Data will be processed to send information about the Data Controller's services, partners, promotions and events. This data may also be used to develop the sites and services, and measure the effectiveness of marketing activities. The Data Controller sends marketing communications primarily by e-mail, SMS or telephone.
Legal basis: this processing is based on the consent freely given by the Data Subject in accordance with Article 6 (1)(a) of the UK GDPR.
Data retention period: until consent is revoked by the Data Subject
7) Loyalty Program
Data will be processed for frequent buyer programs (frequent buyer programs) based on loyalty program enrollment (Loyalty Program). In order to reward the trust shown by the most loyal customers and to consolidate their loyalty, the Data Controller offers long-term programs, usually based on a reward scheme, which offer benefits that can be expressed in terms of both convenience and experience.
Legal basis: this processing is based on the consent freely given by the Data Subject.
Data retention period: until consent is revoked by the Data Subject
8) Webinars and virtual events
Data will be collected and processed as part of the implementation of virtual events, webinars, live events, etc.
Legal basis: this processing is based on the consent freely given by the Data Subject and is necessary for the purpose of the fulfillment of the contract related to the implementation of the event between the Data Controller and the Data Subject
Period of data retention: period specified by law.
Disclosure of Data
In addition to the Owner, in some cases, they may have access to the Data:
(a) categories of specially trained appointees involved in the organisation of the Website (administrative, sales, marketing, legal, system administrators);
(b) external parties (such as third-party technical service providers, hosting providers, IT companies, communication agencies);
(c) public or private entities that can access the Data in compliance with legal obligations;
(d) individuals who perform tasks that are ancillary and instrumental to the Holder's activity;
(e) companies that are part of the corporate group such as Fluidmaster UK, Fluidmaster INC, Fluidmaster doo, Wisa bv.
Timing of Treatment
The Data is kept for the time necessary for the Processing of the same in relation to the performance of the service requested by the Data Subject, or required by the Purposes described above in this document. At the end of the retention period, the Personal Data will be deleted and therefore, the rights of access, cancellation, rectification and portability of the Data can no longer be exercised
Cookie
This Website uses cookies. Cookies are small text files that can be used by Websites to make the experience more efficient for the Data Subject and to personalise content and ads, provide social media features, and analyze traffic. Cookie Policy
Place of Processing and Transfer of Data Abroad
Fluidmaster is a global group with subsidiaries and service providers both within and outside the European Union, the personal data of Data Subjects therefore may be transferred outside the European Union. When personal data is transferred abroad, the Data Controller will take care of its security, ensuring that there is a legal basis for the transfer and that the applicable legal provisions on data transfer are complied with. In any case, the transfer, storage and processing of users' personal data will continue to be governed by the following Privacy Policy. For more information on the transfer of personal data, please contact the Controller at infonl@fluidmaster.com
Exercise of data subject's rights
The Data Subject has the right to exercise the faculties according to the Data Protection Act, concerning:
- The right of access
- The right to rectification
- The right to cancellation
- The right to restriction of processing
- The right to object to processing
- The right to data portability
Interested parties may exercise their rights by contacting the Controller by e-mail at: infonl@fluidmaster.com or The ICO at: accessicoinformation@ico.org.uk .
Tools used for the Processing of Personal Data
CONTACT FORM
The Interested Party, by filling out the Contact Form with their Data, consents to their use to respond to requests for information, or any other purpose indicated by the header of the form. Personal Data collected through Contact Form: Email, First Name and Last Name, telephone
This website uses:
Contact Form 7 (Rock Lobster LLC)
This is a Form creation and management service that allows this website to integrate such content within its pages. Personal Data collected: Email and Name. Various types of Data as specified by the Privacy Policy of the service. Place of Processing: Japan - Privacy Policy
These services enable the management of a database of email contacts, telephone contacts, or contacts of any other type used to communicate with the Data Subject. These services may also allow for the collection of Data related to the date and time of viewing of messages by the Data Subject, as well as the Data Subject's interaction with them, such as information about clicks on links embedded in the messages.
Newsletter
By registering for the newsletter, the Respondent's email address is automatically added to a list of contacts to whom email messages containing information, including information of a commercial and promotional nature, relating to this Web Site may be sent. The Data Subject's email address may also be added to this list as a result of registering with this Website or after making a purchase. The Interested Party may choose at any time to unsubscribe from the newsletter by clicking on a specific button they will find within the emails. After clicking the unsubscribe button the Data Subject's Data will be deleted immediately from the "email marketing" software. Personal Data collected: email and Name. This Website uses the newsletter service provided by:
Mailchimp (The Rocket Science Group)
Mailchimp is a service that organizes and analyzes newsletter distribution. In case a Data Subject does not want their Data to be handled by Mailchimp, it will be necessary for them to unsubscribe from the newsletter. For this purpose, a link is provided in each newsletter sent. Personal Data collected: email and name. Place of Processing: USA - Privacy Policy
SPAM PROTECTION AND SECURITY MEASURES
This Website, to make it secure when Personal Data is entered, has an SSL certificate and uses the HTTPS protocol. With the use of this protocol, the transactions and data that are transmitted in the Websites take place with maximum security and the content of the communication is not read or manipulated in any way by third parties.
This website also uses tools that analyze traffic potentially in order to filter it from portions of traffic, messages and content recognized as SPAM.
reCAPTCHA
This Website uses reCAPTCHA which is a service subject to the privacy policy and terms and conditions.
Google's usage policy.
STATISTICS
Statistical services allow the Data Controller exclusively to monitor and analyze traffic data and are used to track the behavior of the Data Subject. This Website uses the following services:
Google Analytics 4
Google Analytics is an analytics service provided by Google LLC. Google uses the Personal Data collected for the purpose of tracking and examining the use of this Website, compiling reports, and sharing them with other services developed by Google. Google may use Personal Data to contextualize and personalize ads in its advertising network. Google may also transfer this information to third parties where required to do so by law or where such third parties process this information on Google's behalf. In Google Analytics 4, IP addresses are used at the time of collection and then deleted before the data is recorded in any data center or server. To learn more, you can consult Google's official documentation. At the following link https://tools.google.com/dlpage/gaoptout?hl=en-GB the browser add-on for disabling Google Analytics is made available by Google. Personal Data Collected: Cookies and Usage Data. Place of processing: USA - Ireland Privacy Policy
Facebook pixel conversion tracking (Meta Platforms, Inc.).
Facebook conversion tracking (Facebook pixel) is a statistics service provided by Facebook. The Facebook pixel monitors conversions that can be attributed to Facebook ads. Personal data collected: Cookies; Usage data. Place of processing: Ireland - Privacy Policy
Google Search Console (Google Ireland Limited)
Google Search Console is an analytics service provided by Google LLC. Google uses the Personal Data collected for the purpose of tracking and examining the use of this Website, compiling reports, and sharing them with other services developed by Google. Google may use Personal Data to contextualize and personalize ads in its advertising network. Google may also transfer this information to third parties where required to do so by law or where such third parties process this information on Google's behalf. Personal Data Collected: Cookies and Usage Data. Place of processing: USA - Ireland - Privacy Policy
TAG MANAGEMENT
The use of Tags allows code snippets (called Tags) to be installed within the HTML pages of a website. It can also be used in Android and iOS Apps. Tag Management allows with a single code snippet to manage multiple Tools simultaneously on the website. The use of such services involves the passage of the Data Subject's Data through them and in case it is necessary their retention.
Google Tag manager (Google LLC or Google Ireland Limited)
Google Tag manager is a service that allows you to manage and monitor all third-party Tags on the Website to get information about the interest shown by Users towards the Website itself and consequently the quality of the content. Personal Data Collected: Cookies and Usage Data. Place of processing: USA- Ireland - Privacy Policy
INTERACTION WITH SOCIAL NETWORKS
These services allow for interactions with social networks directly from the pages of this Website. The interactions and information acquired by this Website are in each case subject to the privacy settings of the Data Subject related to each social network. In the event that a social network interaction service is installed, it is possible that, even if Users do not use the service, it will collect traffic data related to the pages where it is installed.
Facebook (Meta Platforms, Inc.)
Facebook buttons are interaction services with the social network Facebook, provided by Meta Platforms, Inc. Personal Data Collected: Cookies and Usage Data. Place of processing: Ireland - Privacy Policy
LinkedIn (LinkedIn Ireland Unlimited Company)
LinkedIn buttons are services for interaction with the social network LinkedIn, provided by LinkedIn Corporation. Personal Data Collected: Cookies and Usage Data. Place of processing: Ireland - Privacy Policy
Instagram (Meta Platforms, Inc.)
Instagram buttons are interaction services with the social network Instagram, provided by Meta Platforms, Inc. Personal Data Collected: Cookies and Usage Data. Place of processing: Ireland - Privacy Policy
X (Twitter International Company)
X buttons are services for interaction with the social network X, provided by Twitter, Inc. Personal Data Collected: Cookies and Usage Data. Place of Processing: Ireland - Privacy Policy
Tik Tok (TikTok Technology Limited)
Tik Tok buttons are social network interaction services provided by TikTok Technology Limited. Personal Data Collected: Cookies and Usage Data. Place of Processing: Ireland - Privacy Policy
REMARKETING AND RETARGETING
These services allow this Website to communicate, optimize, and serve advertisements based on a Data Subject's past use of this Website. This activity is done by tracking Usage Data and the use of Cookies. This Web Site uses the following services:
Facebook Remarketing (Meta Platforms, Inc.)
Facebook Remarketing is a Remarketing and Behavioral Targeting service provided by Facebook, which links this Website's activity with the Facebook advertising network. This Website makes use of the Facebook Pixel tool in order to measure conversions. Thanks to the Facebook Pixel you can understand the actions that people perform on the Website. The Data that is collected can be used to:
- Make sure listings are shown to the right people;
- Create audience groups for which to target advertisements;
- Take advantage of the additional advertising tools of the platform you are advertising on
The information collected is anonymous to the operators of this Site and cannot be used to identify an individual Data Subject. However, the information is saved and analyzed by Facebook, which could link the action back to an individual profile and use this information for internal Facebook advertising purposes, as outlined by Facebook's privacy policy. This will allow Facebook to show advertisements on both Facebook and third-party sites. The Site Owner has no control over how this data is used. For more information on how users can protect their privacy, please refer to Facebook's Privacy Policy.
Api Conversions (Meta Platforms, Inc.)
Api Conversions is a Facebook Business tool that allows advertisers to share customer actions from their server directly to Facebook. This tool can work synergistically with Facebook Pixels with the aim of helping advertisers improve the performance, measurement and data collection of their Facebook advertising campaigns.
For more information on how users can protect their privacy, please refer to Facebook's Privacy Policy.
Google ADS
Google ADS is a service provided by Google Ireland Limited that links this Website with Google's advertising network. This Web Site makes use of the Remarketing functionality of Google Analytics combined with the cross-device adaptability of Google ADS. This functionality makes it possible to connect target groups for promotional campaigns created by the Marketing function of Google Analytics with the adaptability to different Google ADS devices. This makes it possible to show advertisements based on the Respondent's personal interests, identified through an analysis of the Respondent's web behavior, whether on a mobile device or other devices. You can permanently disable targeting and remarketing features by disabling the "personalized advertising" feature in your Google account. To do so, simply follow this link: https://www.google.com/settings/ads/onweb/ Personal Data Collected: Cookies and Usage Data. Place of processing: Ireland - Privacy Policy
Insight Tag LinkedIn (LinkedIn Ireland Unlimited Company)
This Website uses a script named "LinkedIn Insight Tag". The LinkedIn Insight Tag adds a cookie to Users' browsers each time they visit this Website. Using this tool, the Owner can record when a LinkedIn member performs a certain action on the Website (such as booking a service or leaving email). This tool is used for collecting statistical data to measure the effectiveness of paid advertising. Using the LinkedIn Insight Tag, one can understand the actions that people perform on the Website. The Data collected is used to: make sure ads are shown to the right people; create audience groups to target ads to; take advantage of the platform's additional advertising tools on you advertise. This Website uses the LinkedIn Insight Tag to perform "remarketing" and "Retargeting" activities; thanks to these activities, cookies that the Data Subject leaves on the Website are used, but without identifying him or her. Personal Data Collected: Cookies and Usage Data. Place of Processing: Ireland - Privacy Policy
CONTENT ON EXTERNAL PLATFORMS
These services allow to display content hosted on external platforms directly from the pages of this Website and interact with them.
Where such a service is installed, it is possible that, even if Users do not use the service, it will collect Traffic Data related to the pages where it is installed.
This Web Site uses
Google Maps
Google Maps is a map display service operated by Google that allows this Website to integrate such content within its pages. Personal Data Collected: Cookies and Usage Data. Place of Processing: Ireland - Privacy Policy
YouTube (Google Ireland Limited)
YouTube is a video content display service operated by Google that allows this Website to integrate such content within its pages. Personal Data Collected: Cookies and Usage Data. Place of Processing: Ireland - Privacy Policy
Vimeo (Vimeo Inc.)
Vimeo is a video content display service operated by Vimeo Inc. that allows this Application to integrate such content within its pages. Personal Data collected: Cookies and Usage Data. Place of Processing: USA - Privacy Policy
Zoom (Zoom Video Communications, Inc)
Zoom is a platform that hosts the services of the Owner. Place of Processing: USA - Privacy Policy
Changes to this Privacy Policy
The Data Controller reserves the right to make changes to this Privacy Policy at any time by giving notice to Users on this page. Therefore, please consult this page often, taking as reference the date of last modification indicated at the bottom. If you do not accept the changes made to this Privacy Policy, you must cease using this Website and may request the Data Controller to remove your Personal Data. Unless otherwise specified, the previous Privacy Policy will continue to apply to the Personal Data collected up to that point. The Data Controller is not responsible for updating all links viewable in this Privacy Policy, so whenever a link is not working and/or updated, Users acknowledge and agree that they should always refer to the document and/or section of the websites referred to by that link.
Privacy Policy updated as of September 2023