Fluidmaster Privacy Policy

Data Controller

The Data Controller of the Data collected from this Website is Fluidmaster d.o.o. Industrijska cesta 2, SI-6230 Postojna, Slovenia and SCHWAB FZE office, IT Plaza, Office No. 1108, P.O. Box 342068, Dubai Silicon Oasis, Dubai, UAE mail: ksa@fluidmaster.com or dpr@fluidmaster.com.

Personal Data

Personal Data means any information concerning an identified or identifiable natural person (Data Subject). An identifiable natural person is any natural person who can be identified, directly or indirectly, by reference to an identifier such as a name, an identification number, location data, an online identifier, one or more characteristic elements of his or her physical identity; information about the customer relationship, such as communication preferences, products of interest and use of Fluidmaster products and services; login information such as the username and password of the Fluidmaster account or the preference center; and technical information, e.g. the user's IP address.

Category of Personal Data processed

The Personal Data processed by this Website, either independently or through third parties, includes Common Data such as Cookies, Usage Data, Contact Data including name, e-mail, and telephone number; Access and Account Information including username, password, and unique user ID.

Methods of Processing Personal Data

The Personal Data provided or acquired will be processed in accordance with the principles of correctness, lawfulness, transparency, and protection of confidentiality pursuant to the laws in force. The Data Controller processes the Personal Data of Users by adopting appropriate security measures aimed at preventing unauthorized access, disclosure, modification, or destruction of Personal Data. Processing is carried out using computer and/or telematic tools, with organizational methods and logic strictly related to the purposes indicated.

Purpose of the Processing of Personal Data and Legal Basis

Personal Data may be collected autonomously by the Data Controller or through third parties. In this case, the computer systems and software procedures in charge of the functioning of this Website acquire certain Personal Data of the Users, of a technical-informatics nature (e.g. IP address, type of browser used, operating system, domain name and addresses of websites from which access or exit was made, etc.), the transmission of which is inherent to the normal functioning of the Internet. Such Data may be processed for the sole purpose of obtaining anonymous statistical information on the use of the site and/or to check its correct functioning and will be deleted immediately after processing.

The Data that the Data Subject chooses to voluntarily provide will be processed in compliance with the conditions of lawfulness pursuant to Article 6 GDPR and will be processed to enable the Website to provide its services, as well as for the purposes indicated below and will be kept for the time necessary for the fulfillment of the aforesaid Purposes.

The Purposes of the processing are:

1) Responding to requests and providing information

The Data shall be processed in order to be contacted or to follow up on specific requests made to the Data Controller by the Data Subject for communications of a nature relating to the Services and/or Content of the Data Controller, by e-mail or other communication tools such as telephone.

Legal basis: this processing is optional and based on the consent of the Data Subject, but the provision of the Data is necessary for the pursuit of the stated purpose.

Period of data retention: until consent is revoked by the data subject.

 2) Information and pre-contractual fulfilments

The Data shall be processed in order to be contacted or to follow up on specific requests made to the Data Controller by the Data Subject for communications of an informative nature and/or for information regarding the purchase of the Data Controller's Services/Products, by means of e-mail messages or by filling in the Contact Form and other communication tools such as telephone.

Legal basis: this processing is optional and based on the consent of the Data Subject, but the provision of the Data is necessary for the pursuit of the stated purpose.

Period of data retention: until consent is revoked by the data subject.

 3) Fulfilment of any obligations under applicable laws

The Data shall be processed in order to comply with any type of obligation contemplated and provided for by applicable laws, regulations, related rules, business practices, and tax/fiscal matters, including also for the purposes provided for by the anti-money laundering legislation Legislative Decree 231/2007 and subsequent amendments.

Legal basis: this processing is necessary to fulfill a legal obligation to which the Data Controller is subject.

Period of data retention: term as permitted by law.

4) Newsletter

The Data will be processed for the purpose of sending promotional, commercial and advertising communications and material or relating to initiatives and events of the data controller, by means of newsletters.

Legal basis: this processing is based on the consent freely given by the Data Subject pursuant to Article 6(1)(A) of the GDPR.

Period of data retention: until consent is withdrawn by the Data Subject by means of a special tool at the bottom of the newsletter or by request to the Data Controller.

 5) Statistics

The Data will be processed to perform statistical analysis on aggregated and anonymous data to analyze the behavior of the Data Subject in order to improve the products and services provided by the Data Controller and to meet the Data Subject's expectations.

Legal basis: this processing is based on the consent freely given by the data subject.

Period of data retention: until consent is revoked by the data subject.

 6) Profiling

Data will be processed for the analysis and evaluation of interests, habits, and consumption choices, including the creation of profiles in order to be able to send personalized information and promotional material on the Services/Products offered by the Data Controller.

Legal basis: this processing is based on the consent freely given by the Data Subject pursuant to Article 6(1)(A) of the GDPR.

Period of data retention: until consent is revoked by the data subject.

 7) Marketing

The Data will be processed to send information on the services, partners, promotions, and events of the Data Controller. This data may also be used to develop the sites and services and measure the effectiveness of marketing activities. The Data Controller sends marketing communications mainly by e-mail, SMS, or telephone.

Legal basis: this processing is based on the consent freely given by the Data Subject pursuant to Article 6(1)(A) of the GDPR.

Period of data retention: until consent is revoked by the data subject

8) Loyalty Program

Data will be processed for frequent buyer programs (frequent buyer programs) based on the Loyalty Program. In order to reward the trust shown by its most loyal customers and to consolidate their loyalty, the Data Controller proposes long-term programs, usually based on a reward scheme, which offers benefits that can be expressed in terms of both convenience and experience.

Legal basis: this processing is based on the consent freely given by the Data Subject.

Period of data retention: until consent is revoked by the data subject

 9) Webinars and virtual events

Data will be collected and processed as part of the realization of virtual events, webinars, live events, etc.

Legal basis: this processing is based on the consent freely given by the Data Subject and is necessary for the fulfillment of the contract relating to the realization of the event between the Data Controller and the Data Subject

Period of data retention: period indicated by law.

Data Communication

In addition to the Data Controller, in some cases, they may have access to the Data:

a) categories of specially trained employees involved in the organization of the website (administrative, sales, marketing, legal, and system administrators);

b) external parties (such as third-party technical service providers, hosting providers, IT companies, and communication agencies) are also appointed as Data Processors by the Controller pursuant to Article 28 GDPR. The updated list of Data Processors, if appointed, can always be requested from the Data Controller;

c) public or private entities that can access the Data in compliance with legal obligations;

d) subjects that perform ancillary and instrumental tasks with respect to the Controller's activity;

e) companies that are part of the corporate group such as Fluidmaster UK, Fluidmaster INC, Fluidmaster doo, Wisa bv.  

Treatment Times

As expressly provided for in Article 5(1)(e) of the GDPR, Data are kept for the time necessary for the Processing of the same in relation to the performance of the service requested by the Data Subject, or required by the purposes described above in this document. At the end of the retention period, the Personal Data will be deleted and therefore, the rights of access, deletion, rectification, and portability of the Data can no longer be exercised.

Cookies

This Website uses cookies. Cookies are small text files that can be used by websites to make the experience more efficient for you and to personalize content and ads, provide social networking features, and traffic analysis. Cookie Policy.

Place of Processing and Transfer of Data

Fluidmaster is a global group with subsidiaries and service providers both within and outside the European area and the Middle East. When personal data are transferred abroad, the Data Controller takes care of their security, ensuring that a legal basis for the transfer is in place and that the applicable data transfer laws are respected. In the event of a personal data transfer, the Data Controller ensures that the country in which the Data Subjects' personal data will be processed is deemed "adequate" within the meaning of Article 45 of the GDPR. For more information on the transfer of personal data, please contact the Controller at ksa@fluidmaster.com or dpr@fluidmaster.com.

Exercise of data subject's rights

The Data Subject has the right to exercise the faculties provided for in Articles 7, 15-22 of European Regulation 679/2016.  In particular, he/she has the right to revoke his/her consent at any time and, upon simple request to the Data Controller, he/she may request access to the Personal Data, receive the Personal Data provided to the Data Controller, and, where possible, transmit it to another Data Controller without hindrance (so-called portability), obtain the updating, limitation of the processing, rectification of the Data and the deletion of the Data processed in breach of the applicable legislation. He/she has the right, for legitimate reasons, to object to the Processing of Personal Data concerning him/her and to the Processing for the purpose of sending advertising material, direct sales, and carrying out market research. He/she also has the right to lodge a complaint with the Privacy Guarantor as supervisory authority for the protection of personal data or to take legal action. The interested party may exercise his/her rights by contacting the Data Controller by e-mail at: ksa@fluidmaster.com.

Tools Used for the Processing of Personal Data 

 CONTACT FORM

By filling in the Contact Form with their Data, the Interested Party consents to their use to reply to requests for information or any other purpose indicated by the header of the form. Personal Data collected through the Contact Form: Email, First Name and Surname, Telephone

This website uses:

 Contact Form 7 (Rock Lobster LLC)

EMAIL ADDRESS MANAGEMENT

These services allow for the management of a database of email contacts, telephone contacts or any other contacts used to communicate with the Data Subject. These services may also collect data on the date and time of viewing of messages by the Data Subject, as well as on the Data Subject's interaction with them, such as information on clicks on links in messages.

Newsletter

By registering for the newsletter, the email address of the Data Subject is automatically added to a list of contacts to whom email messages containing information, including of a commercial and promotional nature, relating to this Website may be sent. The Data Subject's email address may also be added to this list as a result of registering with this Site or after making a purchase. The Interested Party may choose at any time to unsubscribe from the newsletter by clicking on a specific button that he/she will find within the emails. After clicking on the unsubscribe button, the Data Subject's Data will be immediately deleted from the "email marketing" software. Personal Data collected: email and Name. This Website uses the newsletter service provided by:

Mailchimp (The Rocket Science Group) 

Mailchimp is a service that organizes and analyses the distribution of newsletters. If a Data Subject does not want his/her Data to be managed by Mailchimp, he/she will have to unsubscribe from the newsletter. For this purpose, a link is provided in each newsletter sent. Personal Data collected: email and name. Place of Processing: USA - Privacy Policy. 

SPAM PROTECTION AND SECURITY MEASURES

This Website has an SSL certificate and uses the HTTPS protocol to secure the moment when Personal Data is entered. With the use of this protocol, transactions, and data that are transmitted on the Websites take place with maximum security, and the content of the communication is not read or manipulated in any way by third parties.

This website also uses tools that analyze traffic potentially in order to filter it from parts of traffic, messages, and content recognized as SPAM.

reCAPTCHA

This Website uses reCAPTCHA which is a service subject to the Privacy Policy and terms and conditions. 

STATISTICS

Statistical services only allow the Data Controller to monitor and analyze traffic data and serve to keep track of the behavior of the Data Subject. This Website uses the following services:

Google Analytics 4

Google Analytics is an analysis service provided by Google LLC. Google uses the Personal Data collected in order to track and examine the use of this Website, compile reports, and share them with other services developed by Google. Google may use Personal Data to contextualize and personalize the advertisements of its advertising network. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. In Google Analytics 4, IP addresses are used at the time of collection and then deleted before the data is stored in any data center or server. To find out more, you can consult Google's official documentation. At the following link https://tools.google.com/dlpage/gaoptout?hl=en the browser add-on for deactivating Google Analytics is made available by Google. Personal data collected: Cookies and Usage Data. Place of processing: USA - Ireland - Privacy Policy.

Facebook pixel conversion monitoring (Meta Platforms, Inc.)

Facebook conversion tracking (Facebook pixel) is a statistics service provided by Facebook. The Facebook pixel monitors conversions that can be attributed to Facebook advertisements. Personal data collected: Cookie; Usage data. Place of processing: Ireland - Privacy Policy. 

Google Search Console (Google Ireland Limited)

TAG MANAGEMENT

The use of tags allows code snippets (called tags) to be installed within the HTML pages of a website. It can also be used in Android and iOS Apps. Tag Management allows a single code snippet to manage several Tools simultaneously on the website. The use of such services entails the passage of the Data of the Data Subject through them and in case of need their retention.

 Google Tag Manager (Google LLC or Google Ireland Limited)

These services allow interactions with social networks directly from the pages of this Website. The interactions and information acquired by this Website are in any case subject to the privacy settings of the Data Subject related to each social network. In case a social network interaction service is installed, it is possible that, even if Users do not use the service, it collects traffic data related to the pages where it is installed.

Facebook (Meta Platforms, Inc.)

Facebook buttons are interaction services with the social network Facebook, provided by Meta Platforms, Inc. Personal Data Collected: Cookies and Usage Data. Place of processing: Ireland - Privacy Policy.